Privacy & Security Policy

Thank you for shopping at  At Hay Design we are committed to ensuring the privacy and security of your personal information.  Our privacy and security policy outlines the information collected about you at, how and why we use the information collected and the choices you have to restrict the usage of this information. We consider your privacy of great importance and will never rent, sell or share your information.

Information Collected

The personal information you provide to us at while creating or updating an account and at checkout – (for example; name, address, telephone number, email address and credit card information) is maintained in private files on our secure web server and on our internal systems. may disclose specific information about you if required by law, governmental request, or court order. We may also disclose information about you to other members of the Hay Design Team.  With this stated, by using the Site, you acknowledge and agree that Internet transmissions are never completely private and secure.  You understand that any message or information you send to the Site may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. All information collected on Hay Design’s site is managed by Hay Design Incorporated.

Information collected and how we use it

We offer those who sign-up and register for specific information personal information.  This allow us to provide you with special advanced notice of sales, new merchandise, exclusive events and our newsletter.  We respect your privacy rights and will not sell or rent your email address to other companies.  You can remove your name from our email list by simply clicking the “unsubscribe” option found at the bottom of any email sent to you. Please note that in some cases, a previously scheduled email may be in the system for distribution before we are able to remove you.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Our website has security measures in place to protect the loss, misuse, and alteration of the information under our control. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive.  Out site uses cookies to speed navigation, keep track of content, and most importantly, to offer another layer of protection for registered members of our site.  Our “cookie” information is completely anonymous, and does not store any company or personal information about who you are, where you live or how you can be contacted.  Most browsers are initially set to accept cookies.  If you set yours to refuse cookies, you may find that some areas of site functionality are not accessible to you.

The following is a list of cookies that are used on our site. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Age of Consent

By using this site, you represent that you are at least the age of majority in your province or state of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

The privacy and security policy only addresses the use and disclose of information we collect from you on our website.  It also reserves the right to cancel any order, at any time.

Contact Information

Questions regarding the Privacy and Security Policy should be sent to us at .